Designation: Senior Support Engineer
Location: Chennai
Job Family: Support
Job Description:
To provide technical support to end users of a product (eg. BEA support| ORACLE tech support) as per defined SLAs agreed with the customers (1.) To troubleshoot and own/resolve tickets raised by the clients including escalation (2.) To update self on latest technologies and related areas (3.) To dialog and interact with technical users of the product (4.) To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc. (5.) To perform knowledge transition during project enhancements
Experience: 3-5 Years
Qualification: B.E
Skill:
Technical Skills-Databases-SQL Server
Removal Date 06-May-2017
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